Exchanges & Returns

V1 February 2018 

BLC Cosmetics Pty Ltd will endeavour to accommodate reasonable exchanges and returns.

  • Product returns will only be accepted for retail, professional and equipment within 7 days of purchase, and must have been purchased from BLC Cosmetics Pty Ltd
  • Products ordered incorrectly by the client on the BLC Professional Site can be returned for credit on account within 7 days. The client is responsible for return of product and ensuring that the product is packaged securely. If a product is received damaged in transit, the credit is void 
  • Incorrect products received due to a packing error, or those damaged in transit can be returned for a full credit
  • All products returned must be in saleable condition, except for returns relating to damage in transit
  • Return requests must be emailed to, including photographs of the item(s)  
  • Testers and samples and other collateral items are not eligible for return
  • Clearance, promotional, limited edition and sale items are not eligible for return
  • All pre-orders are final and cannot be cancelled. Pre-orders are not eligible for return
  • Returns that are not accompanied by a returns request with a valid a reason will not be credited or replaced
  • Products that are returned due to a client reaction will be replaced, not credited
  • Products that are returned due to a product fault will be replaced, not credited
  • Products returned due to client reactions or product fault will be returned to the manufacturer, and must therefore be no less than 50% full
  • Equipment that is out of warranty will not be eligible for return or replacement. However, BLC Cosmetics can investigate repair at the cost of the client. Freight to and from the repairers is to be arranged by the client and is at the cost of the client
  • Equipment that is inside warranty that is returned to BLC Cosmetics Pty Ltd for repair must be carefully packed.
  • BLC Cosmetics Pty Ltd is not responsible for products that are damaged in transit while being returned
  • Returns are accepted at the sole discretion of BLC Cosmetics Pty Ltd