Returns Policy for BLC Cosmetics Pty Ltd

BLC Cosmetics Pty Ltd will endeavour to accommodate reasonable product returns and exchanges, subject to the conditions outlined below.

General Conditions:

• All return requests must be submitted within the applicable time frame and emailed to customerservice@blccosmetics.com, including photographs of the item(s) and a valid reason.
• Returns will only be accepted for retail, professional, and equipment products purchased directly from BLC Cosmetics Pty Ltd.
• All returns are accepted at the sole discretion of BLC Cosmetics Pty Ltd.

Returns Timeframes:

1. Change of Mind or Incorrectly Ordered Items (Customer Error)
• Products ordered incorrectly on the BLC Professional Site may be returned within 14 days of receiving the order.
• Returns must be unopened, in saleable condition, and securely packaged.
• The customer is responsible for the cost and arrangement of return shipping.
• Credit will be issued to the customer’s account upon inspection of returned items.
• If returned items are received damaged in transit, no credit will be issued.
  
2. Faulty or Damaged Items (BLC Error or Transit Damage)
• Claims for faulty items or products damaged in transit must be made within 7 days of receiving the order.
• Photographic evidence is required.
• Items will be replaced or credited at BLC’s discretion.
• Products returned due to a fault or reaction must be at least 50% full for evaluation. 
3. Returns Outside the Standard Window
• Products returned or reported as faulty more than 90 days after the purchase date will not be eligible for return, replacement, or credit.
• This includes issues related to packaging functionality (e.g. pump mechanisms) or product performance.
• Exceptions may be made at BLC Cosmetics' sole discretion; however, due to the inability to verify storage conditions (such as temperature, humidity, and exposure), returns outside the 90-day window will generally not be accepted.

Non-Returnable Items:

• Testers, samples, and promotional or collateral items
• Clearance, sale, promotional, imperfects and limited-edition items
• Pre-orders (all pre-orders are final and cannot be cancelled)

Other Conditions:

• Products returned due to a client reaction will be replaced, not credited.
• Products returned due to a product fault will be replaced, not credited.
• Incorrect items received due to a BLC packing error will be replaced or credited.
• Equipment returns are subject to warranty conditions:
• In-warranty: Repairs will be assessed once returned in appropriate packaging.
• Out-of-warranty: Repairs may be arranged at the customer’s cost, including shipping to/from repairers.
• BLC is not responsible for items damaged in transit when being returned to us.

For support, please contact us at customerservice@blccosmetics.com or +61 2 8667 4695.