Effective 17 April 2026

Returns Policy for BLC Cosmetics Pty Ltd

BLC Cosmetics Pty Ltd will endeavour to accommodate reasonable product returns and exchanges, subject to the conditions outlined below.

General Conditions

• All return requests must be submitted within the applicable timeframe to customerservice@blccosmetics.com, including:
• Photographs of the item(s)
• A clear reason for the return
• Returns will only be accepted for products purchased directly from BLC Cosmetics Pty Ltd
• All returns are assessed and approved at the sole discretion of BLC Cosmetics Pty Ltd

 

 

Returns Timeframes

Change of Mind or Incorrectly Ordered Items (Customer Error)

• Must be requested within 14 days of receiving the order
• Products must be:
• Unopened
• In saleable condition
• Securely packaged
• The customer is responsible for return shipping costs back to BLC

Outcome:

• Account credit issued upon inspection

Important:

• No credit will be issued for items damaged in transit when being returned

 

 

Faulty or Damaged Items (BLC Error or Transit Damage)

• Must be reported within 7 days of receiving the order
• Photographic evidence is required

Outcome:

• Replacement or credit at BLC’s discretion

 

 

Product Reactions

Products reviewed due to a client reaction are not automatically considered faulty.

All cases are subject to internal review and assessment.

To be eligible for review:

• Supporting information may be requested, including:
• Description of reaction
• Photos (where available)
• Confirmation of the consultation process followed

Outcome:

• Replacement may be offered at BLC’s discretion
• Credits or refunds are not issued as the responsibility for managing the end consumer, including refunds, sits with the salon or clinic

 

 

Confirmed Product Fault

Where a product is confirmed to be faulty by BLC and/or the brand:

• Product must be at least 50% full

Outcome:

• Replacement only (no credit or refund)

 

 

Returns Outside the Standard Window

• Products returned or reported more than 30 days after purchase are not eligible for return, replacement, or credit

This includes:

• Packaging issues (e.g. pumps)
• Product performance concerns

Exceptions:

• May be considered at BLC’s discretion
• Generally, not accepted due to inability to verify storage conditions

 

 

Non-Returnable Items

• Testers, samples, and promotional items
• Clearance, sale, imperfect, or limited-edition items
• Pre-orders (final sale, no cancellations)

 

 

Other Conditions

• Incorrect items supplied by BLC will be replaced or credited
• BLC is not responsible for items damaged in transit when being returned

 

 

Equipment Returns

Equipment is covered under warranty conditions:

• In-warranty:
• Assessed and repaired upon return
• Out-of-warranty:
• Repairs arranged at the customer’s cost, including shipping

 

 

Contact

For all returns and support enquiries, please contact us directly. 

Email: customerservice@blccosmetics.com

Phone: +61 2 8667 4695